Frequently Asked Questions

Quick answers about setup, features, pricing, and support.

What is CheckIN360?

CheckIN360 is a digital check-in solution for clinics that allows patients to notify their physician immediately upon arrival via a simple app.

Who founded CheckIN360?

CheckIN360 was founded by Jason Anderson & Buddy Scearce, psychologists who understand firsthand the frustration of not knowing when patients arrive at the clinic.

Why was CheckIN360 created?

The founders wanted a simple, reliable solution to streamline patient check-ins, reduce waiting times, and improve clinic workflow.

Where is CheckIN360 based?

CheckIN360 is based in Florence, SC and serves organizations around the globe.

What types of clinics use CheckIN360?

We serve all sizes of clinics, from small private practices to large multi-location facilities.

How does the CheckIN360 app work?

Patients check-in via a tablet, or computer at the clinic entrance. The clinician receives an instant text alert that the patient has arrived.

Which devices are compatible with CheckIN360?

The app works on a variety of devices including iOS, Android (coming soon), and computers.

Is the internet required for CheckIN360?

Yes, the app requires an internet connection to send real-time notifications to professionals.

How are notifications sent to professionals?

Notifications are sent instantly via SMS, ensuring the physician knows exactly when their patient arrives.

Does CheckIN360 require patient accounts?

No, patients can check in quickly without creating accounts, keeping the process fast and simple.

How easy is it to set up CheckIN360?

Very easy—our app can be installed on your existing devices in minutes with step-by-step instructions.

Do you offer support during setup?

Absolutely. Our team provides guidance and assistance to get your clinic up and running quickly.

Can we use CheckIN360 at multiple clinic locations?

Yes, our app supports multiple locations, each with customized physician lists and notifications.

How customizable is the app for my clinic?

The new version of the app has several customization options including logo, themes, colors schemes, and custom questions.

Is patient data secure?

Since Checkin360 does not require any personal information be entered, there are no risks of data leaks.

What is the pricing structure for CheckIN360?

Pricing is based on the number of “seats” needed. You will need a “seat” for each professional that you want displayed on your check in screen. We offer flexible packages for small practices and large organizations as well as discounts for annual purchases.

Is there a free trial available?

Yes, we offer a trial period so you can experience CheckIN360 risk-free.

Are there any long-term contracts?

No, our packages are flexible with no binding long-term contracts.

What kind of customer support does CheckIN360 offer?

We offer timely support for help with setup, troubleshooting, and general questions.

How do I update your list of professionals or notification settings?

You can update a professional’s information and notification preferences directly within the app.

Can CheckIN360 improve patient flow in the clinic?

Yes, by alerting professionals directly, patient wait times are reduced and clinic operations run more smoothly with less staff effort.

Why should my clinic choose CheckIN360 over other solutions?

CheckIN360 is clinician founded, easy to set up, device-agnostic, and designed specifically to solve real clinic check-in frustrations with instant notifications.